Return & Refund Policy

At Xpressouq, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below:

1. Return Period

• You may return any unused and undamaged products within 7 days of receiving your order.

2. Return Process

• To initiate a return, please contact our customer service team at sales@abumatics.com. Include your order number and the reason for the return.
• We will provide you with instructions on how to return the item.

3. Condition of Returned Items

• Returned items must be in their original packaging, unopened, and in resalable condition. Items that show signs of use, damage, or tampering may not be eligible for a refund.

4. Refund Process

• Once we receive the returned item and verify its condition, we will process your refund within 7 to 9 business days.
• Refunds will be issued to the original payment method used during the purchase.

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, we will cover the return shipping.

6. Exchanges

• At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

7. Changes to Refund and Return Policy

• Xpressouq reserves the right to modify this policy at any time. Any changes will be posted on this page.

For any questions or concerns regarding our refund and return policy, please contact us at sales@abumatics.com.